Simply go to any of our 8 locations and complete a membership agreement. You will need a credit or debit card and a photo ID.

• Best Value in tanning
• Auto draft program - monthly amount comes out of a debit or credit card account
• Enjoy product discounts as a member
• Never have to worry about tracking how many sessions remain
• Cancel at any time once you have gone through one debit
• No contracts, no commitments, no kidding!

No, the draft date is the 1st of every month for all Pacific Sun Tanning VIP Memberships. If the 1st falls on a weekend or holiday, charges will be processed the following business day.

When the dues are ran on the 1st of each month, may times credit cards on file will decline for various reasons. We do not receive reason codes for why a decline was issued by the credit card company. For all declines, a $5.00 fee will be assessed.

Please email our VIP department VIP@pacificsuntanning.com or leave a message at 775-826-4537 ext 22. Our VIP customer service hours of operation are Monday—Friday 9:00 am - 6:00 pm central standard time. If you reach our recording, please leave a message, we return all calls and emails within 1 business day.

To Freeze your VIP Membership, the last day to make a change to your account is 5 days prior to the last day of the month. To Upgrade or Downgrade your VIP Membership, the last day to make a change to your account is 5 days prior to the last day of the month. To Update your credit card billing information on file, the last day to make a change to your account is 5 days prior to the last day of the month. To Cancel your VIP Membership, we must receive notice 30 days prior to the next billing date, which is always the 1st of every month.

Any account that is NSF or declined 2 or more times is considered abandoned. The computer system automatically terminates the membership. The months do not have to be consecutive. If this happens, please contact our VIP department to resolve the issue.

Once you contact us via email at VIP@pacificsuntanning.com, or by phone at 775-826-4537 ext 22, we will evaluate your account based on our information on file and the information and documentation that you have provided. In the event that we have failed to make an adjustment for the documented account changes you submitted, you will receive a refund for charges within 7 business days.

Changes can be made in the following ways:
Online: by clicking on the link for the Change Notice Form
Via email: VIP@pacificsuntanning.com By fax: 888-785-0490
By certified mail: 780 Vista Blvd #500, Sparks, NV 89434
PLEASE NOTE: The Change Notice Form cannot be accepted at any Pacific Sun Tanning location.

Our VIP Freeze program allows you to put your monthly VIP Membership on Freeze status for as long as you would like. During that time, we will bill your account just $5 a month, which, in turn, accumulates in your Pacific Sun Tanning account as a credit for you to use later on lotions, upgrades or other products. This Freeze will hold your VIP Membership status until you are ready to return to tanning. Accumulated salon credit is non-refundable and cannot be applied to any monthly VIP Membership dues or reactivation fees.

You can enroll in the Freeze program by completing a Change Notice Form available online or at any Pacific Sun Tanning location.
Requests may also be submitted in the following ways:
Online: by clicking on the link for the Change Notice Form
Via email: VIP@pacificsuntanning.com
By fax: 888-785-0490
By certified mail: 780 Vista Blvd #500, Sparks, NV 89434
PLEASE NOTE: The last day for a request to be submitted to Freeze your VIP Membership is 5 days prior to the last day of the month.
To ensure your request is properly processed, the Change Notice Form cannot be accepted at any Pacific Sun Tanning location.

Yes, you can purchase any other type of tanning package or promotion that we offer.

That will depend on when you return to tan. Your VIP Membership status will be reactivated based upon a pro-rated re-activation price, which is determined by the level of membership you have and the day you reactivate your VIP Membership.

No, your monthly membership rate stays the same upon reactivation of your account.

You may cancel your membership by submitting the Change Notice Form. There is a 30 day cancellation policy on all VIP Memberships.
Cancellations can be requested by completing a Change Notice Form available online or at any Pacific Sun Tanning location.
Cancellation Notices may also be submitted in the following ways:
Online: by clicking on the link for the Change Notice Form
Via email: VIP@pacificsuntanning.com
By fax: 888-785-0490
By certified mail: 780 Vista Blvd #500, Sparks, NV 89434
PLEASE NOTE: Your VIP Membership status cancels until you reactivate your membership. When you reactivate your VIP Membership, you will be required to pay the enrollment fee again and there is no guarantee of the pricing that is now exclusive to you. If you will be returning to tan with us, our VIP Freeze program would be the best option, rather than canceling.

To cancel your VIP Membership, we must receive notice 30 days prior to the next billing date, which is always the 1st of every month and is a full month’s dues.

Example 1:
You submit your cancellation form on the 15th of the current month. You will be charged the VIP Membership dues for the following month and will retain unlimited tanning privileges until the last day of the month of which you are charged.

Example 2:
You submit you cancellation form on the 1st of the current month. You would not be charged for the following months VIP Memberships dues. Your VIP Membership would be active until the last day of the current month.

We regret that this occurs unintentionally once in a rare while. Please contact us and we will work to resolve the issue.

Via email: VIP@pacificsuntanning.com
By phone: 775-826-4537 ext 22
By fax: 888-785-0490
By mail: 780 Vista Blvd #500, Sparks, NV 89434
PLEASE NOTE: Pacific Sun Tanning is committed to your satisfaction and handles all inquires as quickly as possible. Our VIP customer service hours of operation are Monday—Friday 9:00 am - 6:00 pm central standard time. If you reach our recording, please leave a message, we return all calls and emails within 1 business day.

Our VIP customer service hours of operation are Monday—Friday 9:00 am - 6:00 pm central standard time.

PLEASE NOTE: Pacific Sun Tanning is committed to your satisfaction and handles all inquires as quickly as possible. In order to maintain our low prices, a 24/7 response is not feasible. Thanks in advance for your patience in the resolution of your VIP Membership questions or concerns.

Unlike most memberships, the VIP Membership is a reoccurring charge and therefore has “sensitive” financial and processing information. We handle that at the corporate level to ensure you the highest level of privacy and service.